Return Guide

1、If I don't like it, can I return it? Can I get the full amount?

If you don't want your order or you place the wrong order or want a longer length and you would like to exchange the order, you need to pay for the return charge, and your refund will be reduced $20 (because of the shipping fee we paid at the beginning).

2、Can I have a return label if I return it?

We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the USPS to return it.

3、If I return the parcel, do I need to pay the returned shipping fee?

If the returning is due to our problems (such as incorrect products, the quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (such as don't like/want, order wrong product/size ), we will remove $20 from your refund as the loss of freight and handling fee.

4、How long can I get a refund if I return it?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.

5、If I make a wrong order, can I exchange it?

If the parcel has not been shipped, you can send an email to service@malindahair.com. We will modify the order for you. Once your parcel is shipped out, you can try to make an exchange after receiving it.